- BlackBerry Device Software 22.214.171.1241
While installing the BlackBerry® Device Software 126.96.36.1991 on the computer, the installation wizard gets interrupted and the following error message is received:
The wizard was interrupted before BlackBerry Device Software 6.0.0 could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again.
The installation log prints the following errors:
Info 2898.For MSSansBoldWhite8 textstyle, the system created a 'Tahoma' font, in 0 character set.
Info 2898.For MSSWhiteSerif8 textstyle, the system created a 'Tahoma' font, in 0 character set.
Action 13:16:27: CountrySelection. Dialog created
MSI (c) (18:28) [13:16:31:205]: Doing action: RIM_SetLicenseNumber
Action 13:16:31: RIM_SetLicenseNumber.
Action start 13:16:31: RIM_SetLicenseNumber.
MSI (c) (18:08) [13:16:31:298]: Invoking remote custom action. DLL: C:\DOCUME~1\BCOHN_~1\LOCALS~1\Temp\MSI2A4.tmp, Entrypoint: f5
Action ended 13:16:32: RIM_SetLicenseNumber. Return value 1.
MSI (c) (18:28) [13:16:32:658]: PROPERTY CHANGE: Adding RIMSLAIndex property. Its value is '1'.
MSI (c) (18:28) [13:16:32:658]: Doing action: RIM_UpdateLicenseAgreementControl
Action 13:16:32: RIM_UpdateLicenseAgreementControl.
Action start 13:16:32: RIM_UpdateLicenseAgreementControl.
MSI (c) (18:04) [13:16:32:720]: Invoking remote custom action. DLL: C:\DOCUME~1\BCOHN_~1\LOCALS~1\Temp\MSI2A8.tmp, Entrypoint: BBDMUtil_UpdateLicenseAgreementControl
Action ended 13:16:33: RIM_UpdateLicenseAgreementControl. Return value 3.
Info 2896.Executing action RIM_UpdateLicenseAgreementControl failed.
Action ended 13:16:33: InstallWelcome. Return value 3.
MSI (c) (18:30) [13:16:33:283]: Doing action: SetupCompleteError
Action 13:16:33: SetupCompleteError.
Action start 13:16:33: SetupCompleteError.
Action 13:16:33: SetupCompleteError. Dialog created
MSI (c) (18:28) [13:16:47:018]: Doing action: RIM_CleanInstallFiles
Action 13:16:47: RIM_CleanInstallFiles.
Action start 13:16:47: RIM_CleanInstallFiles.
MSI (c) (18:48) [13:16:47:034]: Invoking remote custom action. DLL: C:\DOCUME~1\BCOHN_~1\LOCALS~1\Temp\MSI2B7.tmp, Entrypoint: BBDMUtil_GarbageCollector
Action ended 13:16:47: RIM_CleanInstallFiles. Return value 3.
Info 2896.Executing action RIM_CleanInstallFiles failed.
Action ended 13:16:47: SetupCompleteError. Return value 3.
Action ended 13:16:47: INSTALL. Return value 3.
MSI (c) (18:30) [13:16:47:393]: Destroying RemoteAPI object.
MSI (c) (18:18) [13:16:47:393]: Custom Action Manager thread ending.
By downloading, accessing or otherwise using the Knowledge Base documents you agree:
(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.