Wizard was interrupted before software could be completely installed

Article ID: KB25725

Type: Support Content

Last Modified: 12-14-2011


Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry Device Software

While installing the BlackBerry® Device Software on the computer, the installation wizard gets interrupted and the following error message is received:

The wizard was interrupted before BlackBerry Device Software 6.0.0  could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again.

The installation log prints the following errors:

Info 2898.For MSSansBoldWhite8 textstyle, the system created a 'Tahoma' font, in 0 character set.
Info 2898.For MSSWhiteSerif8 textstyle, the system created a 'Tahoma' font, in 0 character set.
Action 13:16:27: CountrySelection. Dialog created
MSI (c) (18:28) [13:16:31:205]: Doing action: RIM_SetLicenseNumber
Action 13:16:31: RIM_SetLicenseNumber.
Action start 13:16:31: RIM_SetLicenseNumber.
MSI (c) (18:08) [13:16:31:298]: Invoking remote custom action. DLL: C:\DOCUME~1\BCOHN_~1\LOCALS~1\Temp\MSI2A4.tmp, Entrypoint: f5
Action ended 13:16:32: RIM_SetLicenseNumber. Return value 1.
MSI (c) (18:28) [13:16:32:658]: PROPERTY CHANGE: Adding RIMSLAIndex property. Its value is '1'.
MSI (c) (18:28) [13:16:32:658]: Doing action: RIM_UpdateLicenseAgreementControl
Action 13:16:32: RIM_UpdateLicenseAgreementControl.
Action start 13:16:32: RIM_UpdateLicenseAgreementControl.
MSI (c) (18:04) [13:16:32:720]: Invoking remote custom action. DLL: C:\DOCUME~1\BCOHN_~1\LOCALS~1\Temp\MSI2A8.tmp, Entrypoint: BBDMUtil_UpdateLicenseAgreementControl
Action ended 13:16:33: RIM_UpdateLicenseAgreementControl. Return value 3.
Info 2896.Executing action RIM_UpdateLicenseAgreementControl failed.
Action ended 13:16:33: InstallWelcome. Return value 3.
MSI (c) (18:30) [13:16:33:283]: Doing action: SetupCompleteError
Action 13:16:33: SetupCompleteError.
Action start 13:16:33: SetupCompleteError.
Action 13:16:33: SetupCompleteError. Dialog created
MSI (c) (18:28) [13:16:47:018]: Doing action: RIM_CleanInstallFiles
Action 13:16:47: RIM_CleanInstallFiles.
Action start 13:16:47: RIM_CleanInstallFiles.
MSI (c) (18:48) [13:16:47:034]: Invoking remote custom action. DLL: C:\DOCUME~1\BCOHN_~1\LOCALS~1\Temp\MSI2B7.tmp, Entrypoint: BBDMUtil_GarbageCollector
Action ended 13:16:47: RIM_CleanInstallFiles. Return value 3.
Info 2896.Executing action RIM_CleanInstallFiles failed.
Action ended 13:16:47: SetupCompleteError. Return value 3.
Action ended 13:16:47: INSTALL. Return value 3.
MSI (c) (18:30) [13:16:47:393]: Destroying RemoteAPI object.
MSI (c) (18:18) [13:16:47:393]: Custom Action Manager thread ending.

Microsoft® Visual C++® 2008 SP1 has not been installed on the computer. The installer requires Microsoft Visual C++ 2008 SP1 package to run properly.

Download Microsoft Visual C++ 2008 SP1 and install it on the computer.



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