SMS Threads 30 days and older turn to draft and SMS content is lost

Article ID: KB25784

Type: Support Content

Last Modified: 06-27-2012

 

Product(s) Affected:

  • BlackBerry Bold 9780
  • BlackBerry Bold 9700
  • BlackBerry Curve 9300
  • BlackBerry Torch 9800
CollapseEnvironment
  • BlackBerry® Torch™ 9800 smartphone
  • BlackBerry® Curve™ 9300 (3G)
  • BlackBerry® Bold™ 9780
  • BlackBerry® Bold™ 9700
  • DT1115599
CollapseOverview
Once a SMS thread has reached the 30 day mark, these SMS threads when open contain none of the previous conversation and appears to be a draft SMS message.
CollapseResolution
This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.