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"An error has occurred. Please try again later" is displayed when the user attempts to login to BlackBerry App World

Article ID: KB25882

Type: Support Content

Last Modified: 12-13-2012

 

Product(s) Affected:

  • BlackBerry App World for BlackBerry smartphones
CollapseEnvironment
  • BlackBerry App World storefront 2.1
  • DT 1122357
CollapseOverview
When attempting to login to BlackBerry App World storefront, the following error is displayed:

An error has occurred. Please try again later.
CollapseResolution
This is a previously reported issue that is currently being investigated. No resolution time frame is currently available.
CollapseWorkaround

Ensure that the date/time settings on the BlackBerry smartphone are set to the correct date, time, and time zone. If the date or time is set ahead of your currently detected time zone, the error will occur.

For BlackBerry smartphones running BlackBerry Device Software 5.0:
1. From the Home screen of the BlackBerry smartphone, click Options > Date/Time > set the Use Network Time field to Yes.
2. Press the Menu key, and select Get Time Zone Updates
3. Press the Menu key, and select Save

For BlackBerry smartphones running BlackBerry Device Software 6.0:
1. From the Home screen of the BlackBerry smartphone, click Options > Display > Date and Time > set the Update Time field to Automatic.
2. Press the Menu key, and select Update Time
3. Press the Menu key, and select Save

Note: When travelling it may be necessary to change the time zone manually depending on the device settings. Please refer to KB10323 for more information.
CollapseAdditional Information
Note: If the date/time on your PC is incorrect and the BlackBerry Desktop Software is configured to automatically synchronize the date/time to the BlackBerry smartphone, this will cause the settings on the BlackBerry smartphone to be incorrect which will cause the log in error. Ensure that the time on the PC is correct, including any settings for Daylight Savings.

For information on configuring the date/time synchronization settings for BlackBerry Desktop Software, refer to the user guide for your specific version which can be found here.

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