'Manual Pairing Failure. There was a problem setting up the Bluetooth connection with your PlayBook' error appears when trying to pair a BlackBerry smartphone to a BlackBerry PlayBook

Article ID: KB26094

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • Tablets
  • BlackBerry Bridge for BlackBerry OS 7 and earlier
CollapseEnvironment
  • BlackBerry® PlayBook™ tablet
  • BlackBerry® Bridge
CollapseOverview

When attempting to pair your BlackBerry® smartphone to your BlackBerry® PlayBook™ tablet you may receive the following error Manual Pairing Failure. There was a problem setting up the Bluetooth® connection with your BlackBerry PlayBook.

CollapseCause
If manual pairing fails to complete and your BlackBerry smartphone is active on a BlackBerry® Enterprise Server your administrator may have disabled Bluetooth pairing or all Bluetooth connectivity using an IT Policy.
CollapseResolution
Ensure your BlackBerry Enterprise Server administrator has not inadvertently enabled these IT Policies.
CollapseAdditional Information
If you attempt to use the barcode setup method instead of manual pairing you will receive a similar error although if you're administrator is not blocking Bluetooth connectivity via IT Polices please see KB26155 for details.

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