BlackBerry smartphone ringtones will not play

Article ID: KB26203

Type: Support Content

Last Modified: 12-14-2011


Product(s) Affected:

  • BlackBerry Style 9670
  • BlackBerry® Style™ 9670 smartphone

BlackBerry® smartphone user tries to assign ringtones or notifier sounds and gets a message that the chosen ringtone or notifer is corrupt or invalid .


The media cache has been corrupted.


Use the following steps to clear the media cache and recreate it.

To clear the cache:

  1. Connect the BlackBerry smartphone to a workstation.
  2. View the content of the media card using Windows Explorer.
  3. Show hidden & system files.
  4. In each folder containing a media file (audio, video, picture, voicenote), there will be a file named BBThumbs.dat . That is the media cache file for that folder.
  5. Delete the BBThumbs.dat from each of the media folders.


To recreate the cache :

  1. Unplug the BlackBerry smartphone from the workstation.
  2. Open the media application. 

Th e BlackBerry smartphone will parse all the content of the media card and recreate the cache file.


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