How to change or reset the BlackBerry ID password

Article ID: KB26361

Type: Support Content

Last Modified: 11-28-2013

 

Product(s) Affected:

  • BlackBerry 10
  • BlackBerry Bold smartphones
  • BlackBerry Curve smartphones
  • BlackBerry Pearl smartphones
  • BlackBerry Storm smartphones
  • BlackBerry Style 9670
  • BlackBerry Torch smartphones
  • BlackBerry Tour 9630
  • Porsche Design P’9981 smartphone from BlackBerry
  • BlackBerry PlayBook
  • 4G LTE BlackBerry PlayBook
  • BlackBerry ID
CollapseEnvironment
  • BlackBerry smartphones
  • BlackBerry 10 OS
  • BlackBerry 6 to 7
  • BlackBerry PlayBook tablet
  • 4G LTE BlackBerry PlayBook
  • BlackBerry ID
CollapseOverview

To change the BlackBerry ID password, complete the steps below for the specific device:

From the BlackBerry 10 smartphone:

  1. Swipe down from the top bezel on the home screen and select Settings.
  2. Scroll down and select BlackBerry ID.
  3. Select Change Password.
  4. Enter the current password in the Current BlackBerry ID Password field.
  5. Enter the new password in the New BlackBerry ID Password and Confirm New Password fields.
  6. Select Submit to complete the password change.
  7. To confirm the change You have changed your password will be displayed.

Also, if the BlackBerry ID password has been forgotten, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email. Follow KB28685 to complete this process.

Note: When using the recovery question password reset method, the generated email will be delivered to the BlackBerry 10 smartphone if the BlackBerry ID email address has been setup via Settings > Accounts

From a computer:

  1. Visit http://www.bbid.com/ from a PC or BlackBerry smartphone browser.
  2. Click Log in.
  3. Enter the BlackBerry ID Username (email address) and password, then click Sign In.
  4. Click Account Details.
  5. Next to Password, click Edit.
  6. Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Save.
  7. Click Done to exit from the BlackBerry ID account information screens.

From the BlackBerry smartphone running BlackBerry 6:

  1. Navigate to Options > Third Party Applications > BlackBerry ID.
  2. Click on Change next to BlackBerry ID Password.
  3. Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK.
  4. A confirmation message will display Your password has been successfully changed.
  5. Click OK.

From the BlackBerry smartphone running BlackBerry 7:

  1. Navigate to Options > Device > BlackBerry ID.
  2. Click on Change next to BlackBerry ID Password.
  3. Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK .
  4. A confirmation message will display Your password has been successfully changed.
  5. Click OK.

From the BlackBerry Playbook tablet:

  1. Navigate to the Options icon.
  2. Select BlackBerry ID.
  3. Click on the Edit button next to Change Password.
  4. Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Submit.
  5. A confirmation message will display You have changed your password.
  6. Click OK.

If the password for a BlackBerry ID account has been forgotten and the login is unsuccessful, use the following process to reset the password.

Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow.  To see if a BlackBerry ID account is confirmed, login to the BlackBerry ID account, select Account Details and locate the Email Status field.  For instructions on confirming the BlackBerry ID account follow  KB34137.

To generate a password reset email, complete the following:

  1. Browse to the following URL using a desktop browser, the Browser on the BlackBerry smartphone or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
  2. Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then click Submit.
  3. Enter the Answer to the Password Recovery Question, then click OK. (Answering the recovery question is only required if the BlackBerry ID account is not confirmed)
  4. A confirmation message will be displayed A password reset email has been sent to email@domain.com , at which point, a reset email will be delivered to the associated email address inbox.
  5. Login to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the BlackBerry smartphone or the browser on the BlackBerry PlayBook.
  6. Locate the password reset email and select the Change your BlackBerry ID password link.
    Note: The BlackBerry ID reset email will come from bbidpw-donotreply@blackberry.com If the email is not found in the inbox, check the Spam or Junk folder.
  7. When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.  
    Note
    : Answering the recovery question is only required if the BlackBerry ID account is not confirmed. 
  8. A confirmation message will display once the changes have been saved successfully.
  9. Moving forward use the newly created password whenever logging into BlackBerry ID.

Note: If the BlackBerry ID email address is a BlackBerry mail address (e.g. <username>@tmo.blackberry.net), the BlackBerry ID password reset email will not be received on the BlackBerry smartphone. Since the BlackBerry mail address is not accessible from a computer, the steps outlined in KB28111 will need to be performed.

CollapseAdditional Information

For recommendations on creating a password, see KB24331

Once this process has been completed please attempt to login to the BlackBerry ID account. For information on the BlackBerry ID lockout behavior, see KB24157

If the link to reset the password is not shown / visible in the email, it may be an issue with webmail inbox's HTML formatting. Try saving the email to a file and opening with a web client such as Microsoft Outlook.

If the BlackBerry ID password is forgotten and the email address for the BlackBerry ID is no longer accessible (Such as and ISP change or deleted email account) a new BlackBerry ID would need to be created. See KB24062 to create a new BlackBerry ID.

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