Unable to synchronize media with BlackBerry PlayBook and Windows XP x64 Edition

Article ID: KB26502

Type: Support Content

Last Modified: 02-06-2015


Product(s) Affected:

  • BlackBerry PlayBook tablets
  • BlackBerry Desktop Software 6.0
  • BlackBerry PlayBook tablet
  • BlackBerry® Desktop Software 6.0.2
  • DT 1227946

When attempting to synchronize media with a BlackBerry® PlayBook™ tablet and Windows® XP x64 Edition, the following is displayed:

Your BlackBerry device is not compatible with this feature


The BlackBerry PlayBook tablet SSL certificate is specifying SHA2-256 which is not supported by Windows XP x64 Edition.


Microsoft® Knowledge Base article 968730 will workaround this issue and allow the BlackBerry PlayBook to connect to Windows XP x64 Edition. Visit http://support.microsoft.com and for more information.


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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.