Using Video Chat, BBM Voice, or BBM Video behind a firewall

Article ID: KB26816

Type: Support Content

Last Modified: 10-01-2014


Product(s) Affected:

  • BlackBerry Passport
  • BlackBerry Q5
  • BlackBerry Q10
  • BlackBerry Z3
  • BlackBerry Z10
  • BlackBerry Z30
  • Porsche Design P'9982 smartphone from BlackBerry
  • Porsche Design P'9983 smartphone from BlackBerry
  • BBM for BlackBerry 10
  • BlackBerry Messenger for BlackBerry OS 7 and earlier
  • BlackBerry PlayBook tablet
  • 4G LTE BlackBerry PlayBook
  • BlackBerry PlayBook OS
  • BlackBerry 10 OS
  • BlackBerry 6 to 7.1
  • BlackBerry Device Software 5.0
  • BBM Voice
  • BBM Video
  • Video Chat

For most personal or home networks, a firewall that is restricting network traffic will not be an issue and Video Chat, BBM Voice, and BBM Video will function as expected.

In most public and corporate networks, a firewall is put in place to add an additional level of security by permitting and denying network traffic between devices on the internal network and the Internet. If the BlackBerry device is on a network that is behind a firewall, which is restricting network traffic and therefore interfering with the use of the above applications, see the below information.

Video Chat, BBM Voice, and BBM Video use the following ports. Port forwarding must be enabled for the applications to work on a traffic restricted network.

  • 80 (TCP)
  • 443 (TCP)
  • 3478 (TCP & UDP)
  • 3479 (TCP & UDP)
  • 5060 (TCP)
  • 5061 (TCP)
  • 45535 to 65535 (UDP)

Note: For guidance on how to setup port forwarding, contact the network administrator or refer to the router, firewall, or security software documentation.

Video Chat communicates with the following addresses and therefore they need to be white-listed.


BBM Voice and BBM Video communicates with the following addresses and therefore they need to be white-listed.





CollapseAdditional Information

For information on BBM Voice and requirements, see BlackBerry Messenger in BlackBerry World here.

BBM Video is only available on BlackBerry 10 smartphones.

Video Chat is only available on BlackBerry PlayBook tablets.


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