Using Video Chat, BBM Voice, or BBM Video behind a firewall

Article ID: KB26816

Type: Support Content

Last Modified: 04-01-2013

 

Product(s) Affected:

  • BlackBerry 10
  • BBM for BlackBerry 10
  • BlackBerry Messenger for BlackBerry smartphones
  • Tablets
CollapseEnvironment
  • BlackBerry PlayBook OS
  • BlackBerry 10 OS
  • BlackBerry 6 to 7.1
  • BlackBerry Device Software 5.0
  • BBM Voice
  • BBM Video
  • Video Chat
CollapseOverview

For most personal or home networks, a firewall that is restricting network traffic will not be an issue and Video ChatBBM Voice, and  BBM Video will function as expected.

In most public and corporate networks, a firewall is put in place to add an additional level of security by permitting and denying network traffic between devices on the internal network and the Internet. If the BlackBerry device is on a network that is behind a firewall, which is restricting network traffic and therefore interfering with the use of the above applications, see the below information.

Video Chat, BBM Voice, and BBM Video use the following ports. Port forwarding must be enabled for the applications to work on a traffic restricted network.

  • 443 (TCP)
  • 3478 (TCP)
  • 3478 (UDP)
  • 45535 to 65535 (UDP)

Note: For guidance on how to setup port forwarding, contact the network administrator or refer to the router, firewall, or security software documentation.

Video Chat communicates with the following addresses and therefore they need to be white-listed.

  • sip.voip.blackberry.com:443
  • stun.voip.blackberry.com:3478
  • turn.voip.blackberry.com:443

BBM Voice and BBM Video communicates with the following addresses and therefore they need to be white-listed.

  • sip.voip.blackberry.com:443
  • bbmvideo.blackberry.com:443
  • turn.voip.blackberry.com:3478
CollapseAdditional Information

For information on BBM Voice and requirements, see BlackBerry Messenger in BlackBerry World here.

BBM Video is only available on BlackBerry 10 smartphones.

Video Chat is only available on BlackBerry PlayBook tablets.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.