Meeting invitations from external senders appear as an email message or are not received on the BlackBerry smartphone

Article ID: KB27368

Type: Support Content

Last Modified: 03-14-2013

 

Product(s) Affected:

  • BlackBerry Business Cloud Services for Microsoft Office 365
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  • BlackBerry Enterprise Server 5.0 SP2 for Microsoft Exchange 
  • BlackBerry Business Cloud Services
  • Microsoft Office 365
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When a meeting invitation is received from an external sender (outside organization), it appears on the BlackBerry smartphone as an email message and the invitation cannot be accepted.

For Office 365 users using BlackBerry Business Cloud services, it may fail to appear unless settings are enabled for Automatically process requests and responses from external senders.

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Automatic processing of invitations from external senders is disabled.
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Complete the following to enable the setting through the Microsoft Office 365 Outlook Web App:

  1. Log in to the Microsoft Office 365 account.
  2. Under Outlook (or the gear icon).
  3. Select Options > Settings >  Calendar.
  4. Check to enable Automatically process requests and responses from external senders

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.