BlackBerry smartphone battery suffers rapid battery drain due to the Phone application utilizing high CPU

Article ID: KB27412

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Torch 9800
  • BlackBerry Bold 9700
CollapseEnvironment
  • BlackBerry® Bold™ 9700 smartphone
  • BlackBerry® Torch™ 9800 smartphone
  • BlackBerry® Device Software
  • DT 1233226
CollapseOverview
The BlackBerry® smartphone suffers rapid battery drain and overall sluggishness due to the Phone application utilizing a high amount of CPU.
CollapseResolution
This has been resolved in BlackBerry® Device Software 6.0.0.562 and above.

To upgrade to the latest version of BlackBerry Device Software please reference KB03901.
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If BlackBerry Device Software 6.0.0.562 or higher is not available for the device then a downgrade of the BlackBerry Device Software may be applied.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.