How to see if the BlackBerry PlayBook driver is installed on a Microsoft Windows Based PC

Article ID: KB27679

Type: Support Content

Last Modified: 01-09-2012

 

Product(s) Affected:

  • Tablets
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry® PlayBook™
  • Windows
CollapseOverview

If the BlackBerry® PlayBook™ tablet is not able to connect with BlackBerry® Desktop Software, it could be caused by the BlackBerry PlayBook Driver not being loaded correctly or disabled.

To check:

On a Windows® XP Service Pack 3 based computer:

  • Navigate to Start -> Control Panel -> System -> Hardware -> Device Manager -> Network Adapters.
  • The BlackBerry PlayBook should be listed as a Research In Motion Network Device.
  • If it says disabled then simply Right Click and choose Enable.

On a Windows Vista® based computer:

  • Navigate to Start -> Control Panel -> System -> Hardware -> Device Manager -> Network Adapters.
  • The BlackBerry PlayBook should be listed as a Research In Motion Network Device.
  • If it says disabled then simply Right Click and choose Enable.

On a Windows® 7 based computer:

  • Navigate to Start -> Control Panel -> Device Manager -> Network Adapters.
  • The BlackBerry PlayBook should be listed as a Research In Motion Network Device.
  • If it says disabled then simply Right Click and choose Enable.

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