How to contact support for third-party applications purchased using BlackBerry App World on a BlackBerry smartphone

Article ID: KB27706

Type: Support Content

Last Modified: 04-24-2012

 

Product(s) Affected:

  • BlackBerry App World for BlackBerry smartphones
Jump to: Environment | Overview
CollapseEnvironment
  • Blackberry App World™ for BlackBerry® smartphones
CollapseOverview

Support for third-party applications that have been purchased or downloaded using the BlackBerry App World™ storefront is available through email messaging.

To access support for applications dowloaded through BlackBerry App World, complete the following instructions:

  1. In the BlackBerry App World application, click or touch the My World icon.
  2. Select the application that requires support.
  3. Scroll to the bottom of the Summary section.
  4. Click the Get Support button.
  5. This will open an email message pre-populated with the vendor's support email address or the link will redirect to the vendor's website for further support.



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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.