How to change or update the BlackBerry ID Username (email address)

Article ID: KB28060

Type: Support Content

Last Modified: 11-05-2014

 

Product(s) Affected:

  • BlackBerry ID
CollapseEnvironment
  • BlackBerry ID
CollapseOverview

If you would like to keep your existing BlackBerry ID account and simply change the email address that is associated with the account, use the following steps. 

Note: Your new username must not already be associated to another BlackBerry ID.

If you would like to delete your existing BlackBerry ID account and create a brand new one, see KB36188 for BlackBerry devices, or KB35103 for Android, iPhone, and Windows Phone.

On the BlackBerry 10 smartphone:

  1. On the home screen, swipe down from the top of the screen and tap Settings.
  2. Tap BlackBerry ID.
  3. Tap the edit Edit button.
  4. Clear the BlackBerry ID Username field and enter the email address to use as your BlackBerry ID Username. 
  5. On all-touch devices, press and hold the space bar to hide the keyboard.
  6. Tap the Submit button. 
  7. Read the confirmation message, and tap  Continue.
  8. Enter your BlackBerry ID password and tap OK to complete the change.
  9. A message is displayed to confirm the change was successful. Tap OK to return to the BlackBerry ID settings screen.

On the BlackBerry smartphone running BlackBerry 7 to 7.1:

  1. From the home screen, select Options > Device > BlackBerry ID.
  2. Clear the Username field and enter the email address to use as your BlackBerry ID Username.
  3. Press the Menu key and select Save.
  4. Enter your BlackBerry ID password and select OK to complete the change.
  5. A message is displayed to confirm the change was successful.

On the BlackBerry PlayBook tablet:

  1. Swipe down from the top bezel or tap the Settings icon.
  2. Tap BlackBerry ID.
  3. Tap the  BlackBerry ID Information pencil icon.
  4. Clear the BlackBerry ID Username field and enter the email address to use as your BlackBerry ID Username.
  5. Tap Submit.
  6. Enter your BlackBerry ID password when prompted and tap  OK.
  7. A message is displayed to confirm the change was successful.

On the Android device, iPhone, iPad, iPod touch, or Windows Phone:

  1. Open BBM
  2. Tap the More button (3 dots).
  3. Tap Settings. If using a Windows Phone, also tap  General
  4. Tap the BlackBerry ID email address.
  5. Enter the BlackBerry ID Password and tap Sign In.
  6. Tap Edit Account Information.
  7. Clear the BlackBerry ID Username field and enter the email address to use as your BlackBerry ID Username.
  8. Tap Save.
  9. Scroll to the bottom of the Account Information screen and tap the Done button.
  10. Tap the Back button to exit Settings.

From a web browser on any device or computer: 

  1. Visit http://www.blackberry.com/blackberryid.
  2. Under Already have a BlackBerry ID?, click Sign in.
  3. Enter your current username and password, and click Sign In.
  4. Next to Details, click Edit.
  5. Clear the Username field and enter the email address to use as your BlackBerry ID Username, then click Save. A confirmation email is sent to the email address.
    Note: If you do not receive the email message, see KB28232.
  6. Open the email from donotreply@blackberry.com with Subject: Confirm your BlackBerry® ID email address. In the message body, click confirm your email address.
  7. On the Confirm your BlackBerry ID screen, enter your BlackBerry ID password and click Submit.
  8. A message is displayed to confirm the change was successful.
CollapseAdditional Information

To secure your BlackBerry ID account and ensure you are able to easily reset your password in future, please confirm your BlackBerry ID here

If you need further BBID support you can get support here

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.