How to change or update the BlackBerry ID Username (email address)

Article ID: KB28060

Type: Support Content

Last Modified: 08-07-2013


Product(s) Affected:

  • BlackBerry ID
  • BlackBerry ID

To change the Username (email address) on the BlackBerry ID account:

  1. Visit from any browser.
  2. Select Sign in.
  3. Enter the current BlackBerry ID Username and Password, then click Sign In.
  4. Select Account Details.
  5. Next to Details, select Edit.
  6. Remove the current Username and replace it with a new Username (email address) that is not already associated to any other BlackBerry ID, then select Save.

    Note: A confirmation email will be sent to the email address that was used as the new Username. Open the email message and click the link to confirm the change.
  7. Select Done > Logout.
CollapseAdditional Information

This will not require a security wipe on the BlackBerry PlayBook or BlackBerry smartphone. For information on how to change the payment method in BlackBerry World storefront for either the BlackBerry PlayBook tablet or BlackBerry smartphone, see KB26621.


By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.

Visit the BlackBerry Technical Solution Center at