During the BlackBerry ID account creation on a BlackBerry 7 smartphone, the setup screen loops when submitted with no error message being displayed

Article ID: KB28195

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BlackBerry ID
  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry® ID
  • BlackBerry® 7
  • DT 1826600
CollapseOverview

Upon selecting Submit during the creation of the BlackBerry® ID account on a BlackBerry® 7 smartphone, the Please Wait... prompt will be displayed, then the screen will return back to the BlackBerry ID account setup page.

CollapseCause

During the BlackBerry ID account creation, a Screen Name and/or Username was entered that is already associated to another BlackBerry ID.

CollapseResolution

This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.

CollapseWorkaround
  • If a BlackBerry ID was setup previously on another BlackBerry smartphone using the same email address, select Back on the setup screen and enter in the existing BlackBerry ID information. If the password had been forgotten, select the Forgot password? link or see KB26361.
  • Setup the BlackBerry ID account prior to logging onto the BlackBerry 7 smartphone by visiting www.blackberry.com/blackberryid from a PC or Mac. Once the account setup is completed, enter the new account details on the BlackBerry 7 smartphone to complete the initial setup.

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