New Features of BlackBerry Internet Service

Article ID: KB28226

Type: Support Content

Last Modified: 02-13-2013


Product(s) Affected:

  • BlackBerry Internet Service
Jump to: Environment | Overview
  • BlackBerry Internet Service

The BlackBerry Internet Service (BIS) is designed to provide BlackBerry smartphone users with access to email messaging, instant messaging, Internet browsing, and more. BlackBerry Internet Service subscribers can receive automatic delivery of email messages from up to ten email accounts on their BlackBerry smartphones.

The following are a list of new features introduced with BlackBerry Internet Service:

Improved large email and native attachment support

Subscribers using BlackBerry smartphones with BlackBerry 6 and BlackBerry 7 installed can:
  • receive email messages that are up to 11MB in size
  • download attachments in their original format that are up to 8MB in size

Improved support for viewing HTML emails

Subscribers using BlackBerry smartphones with BlackBerry 7 installed can view up to 300KB in an HTML email message

Message pre-population on new email integrations

Integrating a new third party email address will populate the last 20 messages in the mailbox onto the BlackBerry smartphone. Pre-population will also occur for email accounts which have been previously integrated on the BlackBerry Internet Service account and deleted, providing that the email account has been deleted for longer than one day.

No interruption to email flow on SIM swap

Subscribers who insert a new SIM card in to their BlackBerry smartphone, including SIM cards from a different wireless service provider, no longer experience email flow interruptions. The BlackBerry Internet Service only stops sending email to a smartphone when the subscriber deletes all data from the smartphone, not when a new SIM card is inserted in to the smartphone.

Due to this change, before selling a smartphone, subscribers must delete all data from the smartphone (security wipe) to protect personal information, including email messages and synchronized contacts and calendar events. For more information on performing a security wipe, please see KB28225.

Additional language support

Latvian and Lithuanian are supported by the BlackBerry Internet Service. Emails received in these languages can now be viewed on BlackBerry smartphones.


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