"Please enter the username associated with this smartphone" appears when logging into BlackBerry App World with a BlackBerry ID using a BlackBerry 7 smartphone

Article ID: KB28429

Type: Support Content

Last Modified: 08-29-2012

 

Product(s) Affected:

  • BlackBerry World for BlackBerry OS 7 and earlier
  • BlackBerry ID
CollapseEnvironment
  • BlackBerry® ID
  • BlackBerry App World™ for BlackBerry® smartphones 
  • BlackBerry® 7
CollapseOverview

When signing in using the BlackBerry® ID on a BlackBerry® smartphone with BlackBerry® 7, the following error message appears:

Please enter the username associated with this smartphone

CollapseCause

BlackBerry smartphones with BlackBerry 7 can only be associated to one BlackBerry ID. By design, this error message will appear if the BlackBerry ID in use is different from the one used to complete the Out of Box Experience (OOBE) setup on the BlackBerry smartphone.

CollapseResolution

Sign in with the original BlackBerry ID that was used to complete the Out of Box Experience (OOBE) setup.

CollapseAdditional Information
If you are attempting to use a different BlackBerry ID, ownership must be removed for the currently assigned BlackBerry ID.  Please refer to KB28225.

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