What are the various error messages when Print To Go cannot communicate with a BlackBerry PlayBook or BlackBerry 10 smartphone

Article ID: KB28665

Type: Support Content

Last Modified: 07-11-2013

 

Product(s) Affected:

  • Print To Go for BlackBerry 10
  • Print to Go for BlackBerry PlayBook
CollapseEnvironment
  • BlackBerry PlayBook OS 2.0 to 2.1
  • BlackBerry 10 OS
  • Print To Go
CollapseOverview

The table below details available Error Codes and what is displayed to the user on the computer or BlackBerry PlayBook tablet if an issue occurs:

Error Code

Description

Visible Error Message

Wrong Parameters To user Print To Go, you must open an application, the select Print To Go as your printer.
2 No Internet Connection Check that your computer is connected to the Internet, and try again.
8 Connection Dropped Check that your computer is connected to the Internet, and try again.
400 Authentication failed of missing header Your session has expired. Log in using your BlackBerry ID.
404 Service URL Error (MSDP Service) An error occurred. Log in using your BlackBerry ID.
404 Device never registered (SIP Service) Log in using your BlackBerry ID on your BlackBerry PlayBook tablet.
405 Method not supported The software version on your BlackBerry PlayBook tablet does not support Print To Go. Upgrade your tablet to the latest software version, and try again.
Socket Exception 0 Web request time out The server is not responding. Try again later.
408 Server Timeout The server is not responding. Try again later.
408 Default Communication Timeout There was a problem connecting to BlackBerry ID. Try again.
408 Device not currently available

Unable to locate your BlackBerry PlayBook tablet. Make sure that:

  1. Your tablet is turned on
  2. You are connected to Wi-Fi
  3. You are logged in with the same BlackBerry ID on your computer and your tablet.

If you are still unable to print, try restarting your tablet.

480 Unable to locate your device. Make sure that:
- Your device is turned on.
- You are logged in with the same BlackBerry ID on your computer and your device.
If you are still unable to print, restart your device and try again.
500 Corrupt request body (MSDP Service) An error occurred. Log in using your BlackBerry ID.
500 Server Error (SIP Service) An error occurred. Log in using your BlackBerry ID.
503 Server shutting down An error occurred. Restart your BlackBerry PlayBook tablet, and try again.
Default Unknown Server Error An error occurred. Log in using your BlackBerry ID, and restart your BlackBerry PlayBook tablet.
0 GhostScript Returns Error There was an error preparing the file for printing. Try again, or try printing a different file. For more information, visit http://us.blackberry.com/support/ .
Password Not Set on PlayBook/User has not launched Print To Go Log in using your BlackBerry ID and enter the pairing password
Passwords Don't Match Incorrect password. Try again.
Token Revoked Your session has expired. Log in using your BlackBerry ID
Device Full There is not enough storage space available on your BlackBerry PlayBook tablet. To create storage space, delete unnecessary files from your tablet, and try again.
Balance Restriction

Unable to send the file to your BlackBerry PlayBook tablet. Unlock the Work perimeter on your tablet, and try again.

603
486

Discovery is being blocked from starting or is not running. An error occurred. Restart your BlackBerry PlayBook tablet, and try again.


CollapseAdditional Information

The Print To Go printer driver on the Windows computer creates a log file in the My Documents folder called PrintToGoLog.txt. This log file is overwritten each time the Print To Go driver is used.

The Print To Go driver on the Windows computer uses a Web Services call on port 443 to communicate with the BlackBerry Infrastructure to locate the BlackBerry PlayBook. The application then uses port 80 to transfer the file from the workstation to the PlayBook.

Remember to reboot the computer once the Print To Go printer drivers have been installed. This is a Best Practice, not necessarily a requirement.

A 408 error code is displayed on the computer when the Print To Go application can't seem to locate the PlayBook properly.

A 486 error code is displayed on the computer when the PlayBook has not properly registered itself with the BlackBerry ID Service in response to a request to retrieve the IP address of the BlackBerry PlayBook.
PrintToGoDesktop.exe Error: 0 : EXCEPTION THROWN - System.Net.WebException: The remote server returned an error: (486).
at System.Net.HttpWebRequest.GetResponse()
at RIM.PrintToGo.UserInterface.MSDPService.GetFileTransferURL()

 

A 480 error code is displayed on the computer:

PrintToGoDesktop.exe Error: 0 : 11/07/2013 11:25:47 AM - PlayBook (PIN): EXCEPTION THROWN - System.Net.WebException: The remote server returned an error: (480).
at System.Net.HttpWebRequest.GetResponse()
at RIM.PrintToGo.UserInterface.Device.GetFileTransferURLs()

Ensure that the Print To Go driver is logged in with the same BlackBerry ID as on the BlackBerry PlayBook or BlackBerry 10 smartphone.

 

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