Unable to print to BlackBerry PlayBook using Print To Go due to space limitations

Article ID: KB28669

Type: Support Content

Last Modified: 02-21-2012

 

Product(s) Affected:

  • Tablets
  • BlackBerry News app for BlackBerry PlayBook
CollapseEnvironment
  • BlackBerry® PlayBook™ OS 2.0
  • Print To Go
CollapseOverview

The Print To Go application may fail to successfully send the printed document to the BlackBerry® PlayBook™ tablet if the PlayBook does not have enough storage space.

This error message will be displayed on the computer attempting to print to the BlackBerry PlayBook : There is not enough storage space available on your BlackBerry PlayBook tablet. To create storage space, delete unnecessary files from your tablet, and try again.

 

CollapseCause
There is not enough storage space on the BlackBerry PlayBook tablet to successfully save the document.
CollapseResolution

Use one of the following methods to view the content on the BlackBerry PlayBook:

  • On the BlackBerry PlayBook, use File Manager to view the existing content in the Pictures, Documents, Music, and Videos folders and remove any unnecessary files.
  • Connect the BlackBerry PlayBook to a Windows® or Mac computer, use a Windows Explorer or other file manager application, navigate to the mapped or mounted drive, and review the content in the documents, pictures, camera, music, and videos folders. Remove any unnecessary files.

CollapseAdditional Information

The Print To Go application creates a log file in the user's My Documents folder on a Windows computer. This log file is replaced each time the Print To Go application is engaged.

  • For Windows XP, <drive>:\Documents and Settings\<username>\My Documents\PrintToGoLog.txt
  • For Windows 7, <drive>:\Users\<username>\Documents\PrintToGoLog.txt

     

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.