How to confirm a BlackBerry ID username

Article ID: KB28684

Type: Support Content

Last Modified: 07-09-2013

 

Product(s) Affected:

  • Tablets
  • BlackBerry ID
CollapseEnvironment
  • BlackBerry 7 to 7.1 
  • BlackBerry PlayBook tablet
  • BlackBerry ID
CollapseOverview

If the email address (username) used to create a BlackBerry ID is forgotten, complete the following steps:

On a BlackBerry smartphone running BlackBerry 7 or BlackBerry 7.1:

  1. From the home screen of the BlackBerry smartphone, go to Options > Device > BlackBerry ID
  2. The BlackBerry ID username will be located in the Username field

On a BlackBerry PlayBook tablet:

  1. Navigate to the Options icon.
  2. Select BlackBerry ID.
  3. The BlackBerry ID username will be displayed under BlackBerry ID Information.

If the BlackBerry ID screens listed above cannot be accessed, complete the following:

  1. From a computer, visit http://www.blackberry.com/blackberryid.
  2. Click Reset your password.
  3. Enter the email address believed to be the BlackBerry ID Username, complete the CAPTCHA phrase and click Submit.
  4. If the BlackBerry ID exists, one of the following will occur:
    • A prompt is displayed to enter the answer to the password recovery question (if previously configured).
    • The following message is displayed: A password reset email has been sent to user01@example.com.
    If the BlackBerry ID does not exist, the following message will be displayed: Enter a valid BlackBerry ID username.
CollapseAdditional Information
The above process will confirm that the BlackBerry ID Username exists. If the password is also unknown please access the password reset email to complete the reset process. See KB26361 for detailed instructions.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.