How to confirm a BlackBerry ID username

• BlackBerry 7.0 and BlackBerry 7.1
• BlackBerry PlayBook tablet
• BlackBerry ID

If the email address (username) used to create a BlackBerry ID is forgotten, please complete the following steps:

On a BlackBerry smartphone running BlackBerry 7 or BlackBerry 7.1:

1. From the home screen of the BlackBerry smartphone, go to Options > Device > BlackBerry ID
2. The BlackBerry ID username will be located in the Username field

On a BlackBerry PlayBook tablet:

1. Navigate to the Options icon
2. Select BlackBerry ID
3. The BlackBerry ID username will be displayed under BlackBerry ID Information

If the BlackBerry ID screens listed above cannot be accessed, please do the following:

1. From a computer, visit http://www.blackberry.com/blackberryid
2. Click Reset your password.
3. Enter the email address believed to be the BlackBerry ID Username, complete the captcha phrase and select Submit.

• If the BlackBerry ID exists, the following confirmation message will be displayed: A password reset email has been sent to user01@example.com.
• If the BlackBerry ID does not exist, the following message will be displayed: Enter a valid BlackBerry ID username.