- BlackBerry 7 to 7.1
- BlackBerry PlayBook tablet
- BlackBerry ID
If the email address (username) used to create a BlackBerry ID is forgotten, complete the following steps:
On a BlackBerry smartphone running BlackBerry 7 or BlackBerry 7.1:
- From the home screen of the BlackBerry smartphone, go to Options > Device > BlackBerry ID
- The BlackBerry ID username will be located in the Username field
On a BlackBerry PlayBook tablet:
- Navigate to the Options icon.
- Select BlackBerry ID.
- The BlackBerry ID username will be displayed under BlackBerry ID Information.
If the BlackBerry ID screens listed above cannot be accessed, complete the following:
- From a computer, visit http://www.blackberry.com/blackberryid.
- Click Reset your password.
- Enter the email address believed to be the BlackBerry ID Username, complete the CAPTCHA phrase and click Submit.
- If the BlackBerry ID exists, one of the following will occur:
- A prompt is displayed to enter the answer to the password recovery question (if previously configured).
- The following message is displayed: A password reset email has been sent to email@example.com.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.