Playback of audio files on the BlackBerry smartphone sound distorted when previewing from an email attachment

Article ID: KB28699

Type: Support Content

Last Modified: 12-15-2011


Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry® Device Software 5.0
  • BlackBerry® 6
  • DT 999804

When previewing a supported audio file attached to an email, the playback may sound crackled or distorted.

This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.
When accessing an audio file that is attached to an email, select the attachment and choose Download and play instead of Preview and allow the file to be downloaded to the BlackBerry® smartphone device or SD card memory. Once downloaded, the attachment can be played from the email application directly or from the Music Player on the BlackBerry smartphone.
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