Expected behavior with macros-enabled attachments for BlackBerry 7.1 and earlier

Article ID: KB28725

Type: Support Content

Last Modified: 01-31-2014


Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • Documents To Go for BlackBerry OS 7 and earlier
  • BES5
  • BlackBerry Enterprise Server
  • BlackBerry 7.1 and earlier
  • BlackBerry Enterprise Server Express for Microsoft Exchange
  • BlackBerry Internet service

BlackBerry smartphones that do not have Documents to Go application installed will not be able to open a macros-enabled attachment. When an attempt is made to download a macros-enabled attachment, the BlackBerry smartphone displays the following warning message:

You are about to download an attachment that cannot be viewed on device.

When attempting to open a downloaded attachment that is Macros-enabled, the attachment opens on the smartphone using the Documents to Go application. If the Documents To Go application is not installed on the smartphone the following error message is displayed:

This attachment type cannot be viewed on device.

Attachment service does render the macros-enabled attachment as a native attachment.


Microsoft Office Documents with embedded macros are not supported by the BlackBerry Solution at this time.

Examples of Macro-Enabled Microsoft Office documents and the related file extensions can be identified as shown below:

  • Microsoft Excel: .xlsm, .xltm, .xlam
  • Microsoft Word .docm, .dotm
  • Microsoft Powerpoint .pptm, .potm, .ppam, .ppsm, .sldm
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.

Save the macros-enabled file attachment as a normal document. The attachment service will render those files correctly.


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