When receiving an SMS message, an error "BlackBerry message memory is full! Please delete some SMS messages." is displayed

Article ID: KB28736

Type: Support Content

Last Modified: 08-31-2012


Product(s) Affected:

  • BlackBerry Bold 9900
  • BlackBerry® Bold™ 9900 smartphone
  • BlackBerry® Torch  9860 smartphone
  • DT 2000556
When the SMS database on the BlackBerry® smartphone exceeds 5000 Text messages, the following error message is generated:
BlackBerry message memory is full!  Please delete some SMS messages.

This issue has been resolved in BlackBerry device software 7.1 and above. Please upgrade if this version is available for your BlackBerry smartphone.

Visit http://www.blackberry.com/upgrades for more information

Reduce the number of stored SMS messages to well below 4999.


By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.

Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.