When receiving an SMS message, an error "BlackBerry message memory is full! Please delete some SMS messages." is displayed

Article ID: KB28736

Type: Support Content

Last Modified: 08-31-2012

 

Product(s) Affected:

  • BlackBerry Bold 9900
CollapseEnvironment
  • BlackBerry® Bold™ 9900 smartphone
  • BlackBerry® Torch  9860 smartphone
  • DT 2000556
CollapseOverview
When the SMS database on the BlackBerry® smartphone exceeds 5000 Text messages, the following error message is generated:
 
BlackBerry message memory is full!  Please delete some SMS messages.
CollapseResolution

This issue has been resolved in BlackBerry device software 7.1 and above. Please upgrade if this version is available for your BlackBerry smartphone.

Visit http://www.blackberry.com/upgrades for more information

CollapseWorkaround
Reduce the number of stored SMS messages to well below 4999.

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