How to upgrade a BlackBerry Internet Service account to use BlackBerry ID

Article ID: KB28843

Type: Support Content

Last Modified: 05-30-2012


Product(s) Affected:

  • BlackBerry Bold 9930
  • BlackBerry Bold 9900
  • BlackBerry Curve 9380
  • BlackBerry Curve 9370
  • BlackBerry Curve 9360
  • BlackBerry Curve 9350
  • BlackBerry Torch 9860
  • BlackBerry Torch 9850
  • BlackBerry Torch 9810
  • Porsche Design P’9981 smartphone from BlackBerry
  • BlackBerry ID
  • BlackBerry Internet Service
Jump to: Environment | Overview
  • BlackBerry® Internet Service
  • BlackBerry® 7
  • BlackBerry® 6 
  • BlackBerry® Bold™ 9900
  • BlackBerry® Bold™ 9930
  • BlackBerry® Curve™ 9350
  • BlackBerry® Curve™ 9360
  • BlackBerry® Curve™ 9370
  • BlackBerry® Curve™ 9380
  • BlackBerry® Torch™ 9810
  • BlackBerry® Torch™ 9850
  • BlackBerry® Torch™ 9860
  • Porsche Design P’9981 smartphone from BlackBerry®
This process will walk through the process of upgrading and migrating an existing BlackBerry® Internet Service account to use BlackBerry® ID via e-mail settings.

  1. Once the SIM card has been moved over to the new BlackBerry smartphone and booted up go to the Setup > Email Accounts 
  2. Once the email settings application starts it will go through the following process:
    1. Checking for updates
    2. Prompt to enter the BlackBerry ID and Password
    3. Next there will be a prompt stating what will occur upon logging in 
    4. Click the OK button and it will verify the BlackBerry ID 
    5. Next it will prompt to activate all email addresses currently integrated on the BlackBerry Internet Service account. The password will need to be entered for each integration to activate them and complete the migration.
    6. Once all email integrations are activated the normal Email Accounts screen will be presented
  3. After the BlackBerry Internet Service account has completed the migration the username in the BlackBerry Internet Service administration tool will state BlackBerry ID. 

Accounts with synchronization settings

If a preexisting email account is activated and previously was setup for wireless synchronization of contacts, calendar, or both, the setup process will prompt a second time to initiate a new synchronization to the BlackBerry smartphone. If this is not wanted at this time press the cancel button and it can be completed at a later time by going to the E-mail settings icon.

How to use a different BlackBerry Internet Service account with the current BlackBerry smartphone

To use a different BlackBerry ID and BlackBerry Internet Service account with the BlackBerry smartphone a wipe of the smartphone must be completed and the initial setup should use the new BlackBerry ID.


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