"Some of your organization&apos;s BlackBerry MVS users cannot make or take BlackBerry MVS calls because BlackBerry MVS Server <server name> is not configured." appears on the BlackBerry MVS 5.1 Console if the No Data Coverage Number is not configured

Article ID: KB28896

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BlackBerry Mobile Voice System
CollapseEnvironment
  • BlackBerry® Mobile Voice System (MVS) 5.1 SP1
  • DT 2102585
  • CollapseOverview

    The following warning appears in the BlackBerry® Mobile Voice System console:

    Some of your organization's BlackBerry MVS users cannot make or take BlackBerry MVS calls because BlackBerry MVS Server <server name> is not configured.

    CollapseCause
    The warning appears when the BlackBerry MVS Server is not configured where required as indicated by an asterisk (*) beside the fields. The Telephony Connector DID/DDI Number and No Data Coverage Number is optional. However, if the DID/DDI Number is defined but the No Data Coverage Number is not, the warning may appear on the MVS Console. This is an unnecessary warning message.
    CollapseResolution
    This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.
    CollapseWorkaround

    Ignore the unnecessary error message. There is no effect on the system functions.

    Disclaimer

    By downloading, accessing or otherwise using the Knowledge Base documents you agree:

       (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

       (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


    Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.