"Error ID 12000" is encountered when attempting to complete a purchase on a BlackBerry device

Article ID: KB28978

Type: Support Content

Last Modified: 03-19-2012

 

Product(s) Affected:

  • BBM Music for BlackBerry smartphones
  • BlackBerry World for BlackBerry smartphones
  • Tablets
  • BlackBerry App World for BlackBerry PlayBook
CollapseEnvironment
  • BlackBerry App World™ for BlackBerry® PlayBook™
  • BlackBerry App World™ for BlackBerry® smartphones
  • BBM™ Music for BlackBerry® smartphones
  • DT 2389146
CollapseOverview

When attempting to complete a purchase or when adding the credit card details on a BlackBerry® device, the following error is observed:

There is a problem with your credit card authorization. (Error Id: 12000)

CollapseCause
The type of credit card and currency being used is not currently supported.
CollapseResolution

Use an alternate source of payment to associate to the BlackBerry device. For more information on supported payment types, see KB25368.

CollapseWorkaround

To use an American Express card that is setup with a currency other than USD to make purchases, a PayPal account can be used as the payment method on the BlackBerry devices. Within the PayPal account, the American Express card can be added as the primary payment source.

To setup a PayPal account, or for more information on PayPal, visit www.paypal.com.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.