Unable to access BlackBerry Protect backup files

Article ID: KB29065

Type: Support Content

Last Modified: 06-05-2012


Product(s) Affected:

  • BlackBerry Protect for BlackBerry OS 7 and earlier
  • BlackBerry® smartphones
  • BlackBerry® Protect for BlackBerry smartphones
  • DT 972275
When using BlackBerry® Protect for BlackBerry smartphones, the backup completes but the backup is not listed from the BlackBerry Protect website or the BlackBerry Protect application.
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