How to view event logs on a BlackBerry smartphone

Article ID: KB29215

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry smartphones
CollapseOverview

View event logs on a BlackBerry smartphone that has either a QWERTY keyboard or a SureType® keyboard

  1. From the Home screen of the BlackBerry® smartphone, hold the Alt key and then type lglg.


View event logs on a BlackBerry® Torch™ without QWERTY keyboard

  1. From the Home screen of the BlackBerry® Torch™ 9860/9850/9380 smartphone, tap the Universal Search icon at the top right of the screen.
  2. Rotate the device to the landscape position to ensure the full keyboard is displayed.
  3. Hold the number key to lock the number keyboard. The 123 icon appears at the top right of the screen, and a small lock appears on the number key.
  4. Press the "/"/ keys.


View event logs on a BlackBerry® Storm™ 9500 smartphone in portrait view

  1. From the Home screen of the BlackBerry® Storm™ 9500 smartphone, go to Options, then to Screen/Keyboard.
  2. In the Screen/Keyboard options menu, set the Portrait View Keyboard option to SureType™ and then Save the settings.
  3. From the Home screen of the BlackBerry smartphone, press the convenience key to display the keyboard in portrait view.
  4. Hold the number key to lock the number keyboard. The 123 icon appears at the top right of the screen, and a small lock appears on the number key.
  5. Press the ,5,5 keys.


Enable debug logs on a BlackBerry Storm 9550 smartphone in portrait view
Note:
For BlackBerry Storm Series smartphones running BlackBerry® Device Software 5.0, logging is only accessible from the portrait view Home screen, and the keyboard must be set to the SureType input method for the command to work. A convenience key needs to be set to the virtual keyboard for the keyboard to display in portrait view. For more information, see KB19960.

  1. From the Home screen of the BlackBerry smartphone, press the convenience key to display the keyboard in portrait view.
  2. Press the ,5,5 keys.


View event logs on a BlackBerry Storm 9500 smartphone in landscape view

  1. From the Home screen of the BlackBerry smartphone, press the Menu key and click Show Keyboard.
  2. Hold the number key to lock the number keyboard. The 123 icon appears at the top right of the screen, and a small lock appears on the number key.
  3. Press the "/"/ keys.


View event logs on a BlackBerry® Pearl™ 9105 smartphone (14-key)
Note:
The BlackBerry® Pearl™ 9105 smartphone does not have an Alt key. The Alt function is activated using the Volume Up or Volume Down keys from the Home screen.

  1. To activate Alt, press the right side Volume keys in the following sequence: up, down, up, down, up.
    Note: the Alt icon should display in the top left corner of the screen.
  2. Type 55545554.

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