"App Error 602" appears on the BlackBerry smartphone

Article ID: KB29237

Type: Support Content

Last Modified: 03-20-2015

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry Device Software 7.1 and earlier
  • DT 2086208
CollapseOverview

The BlackBerry smartphone stops responding and the following error message is displayed:

App Error 602

CollapseCause
A Java process has terminated and the BlackBerry smartphone cannot continue to operate in a normal manner.
CollapseResolution

Complete the following:

  1. Ensure the smartphone is running the latest version of BlackBerry Device Software (see KB16068).
  2. If the smartphone is already running the latest version of BlackBerry Device Software, perform a hard reset by removing the battery from the smartphone and reinserting it (see KB02141).
  3. If the issue persists, reload the BlackBerry Device Software (see KB10144).
CollapseAdditional Information

This article contains information previously documented in KB23950.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.