"BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again." error appears when loading BlackBerry App World on the BlackBerry PlayBook.

Article ID: KB29249

Type: Support Content

Last Modified: 03-20-2012

 

Product(s) Affected:

  • BlackBerry PlayBook tablets
  • BlackBerry World for BlackBerry PlayBook
CollapseEnvironment
  • BlackBerry® PlayBook™
  • BlackBerry App World™ for BlackBerry® PlayBook™
CollapseOverview
The following error appears when loading BlackBerry App World™ on the BlackBerry PlayBook: BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again. 
CollapseCause
The BlackBerry PlayBook does not have a network connection.
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Connect the BlackBerry PlayBook to a Wi-Fi® network. Troubleshooting steps for connecting the BlackBerry PlayBook to a Wi-Fi network can be found in KB26096.

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