How to identify liquid damage on the BlackBerry smartphone

Article ID: KB29260

Type: Support Content

Last Modified: 08-03-2012


Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry® smartphone

All BlackBerry smartphones have at least one liquid damage indicator, which indicates superficial liquid damage to the BlackBerry smartphone or battery.

The liquid damage indicator is a small tab inside the battery compartment, and on the battery itself.

Liquid damage is indicated by the following :

  • Active liquid damage indicator.
  • Green or white corrosion.
  • A foggy screen.
  • Sticky residue behind the battery.

BlackBerry smartphones, batteries or travel chargers can be damaged if exposed to water.

CollapseAdditional Information

Liquid can enter the BlackBerry smartphone through the openings in the keypad, the USB port or the headset jack and cause damage to the circuit board which is not repairable. Note: should the Liquid Damage Indicator not show any indication of this type of water damage, please report this to the service provider. 

 Locate and inspect the Liquid Damage Indicator. The location can vary depending on the BlackBerry smartphone or battery :

An inactive Liquid Damage Indicator appears solid white in a BlackBerry smartphone, and white with a red stripe or white with red xxx's on a BlackBerry battery.

An active Liquid Damage Indicator appears solid red, which indicates liquid contact :



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