What is the BlackBerry Device Analyzer

Article ID: KB29379

Type: Support Content

Last Modified: 03-28-2013

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier Applications
CollapseEnvironment
  • BlackBerry 7
  • BlackBerry smartphones 
CollapseOverview

The BlackBerry Device Analyzer is an application included with BlackBerry 7.1 smartphones. It is designed to assist in identifying possible issues with the BlackBerry smartphone. The tests included are as follows:

  • Internet Mail Account Issues - Detect Internet mail account problems that can prevent BlackBerry users from receiving/sending emails
    • Internet Mail Account Configuration Test
  • Battery Test - Run diagnostic tests on the battery in your BlackBerry
    • Not Charging
    • Battery Charging Too Slowly
    • Battery Draining Too Quickly
  • Issues With Device Responsiveness - Runs tests to diagnose sluggishness on the device
    • Test Device Responsiveness
  • Cellular Network Connection Issues - Test network connectivity
    • Cannot Connect To Network
    • Intermittent Connection Drops
  • Wi-Fi Connection Issues - Test and Tools for the Wireless LAN on your device
    • Intermittent Connection Drops
    • Wi-Fi Diagnostics
    • Ping
    • Site Survey Tool
    • DNS Lookup
  • Hardware - Test various hardware components on the device
    • GPS Test
    • Holster Test
    • Playback Test
    • SD Card Test
    • Speaker Test
CollapseAdditional Information
Note: The BlackBerry Device Analyzer will no longer be bundled with BlackBerry 7.1.0.923 (bundle 2534) or higher.

Disclaimer

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   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.