"Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software

Article ID: KB29522

Type: Support Content

Last Modified: 05-17-2013

 

Product(s) Affected:

  • BlackBerry Desktop Software for Windows
CollapseEnvironment
  • BlackBerry 6 to 7.1
  • BlackBerry Desktop Software 6.0 to 7.0
  • BlackBerry Social Feeds
  • Windows
  • DT 2357173
CollapseOverview
When performing a full back up of the BlackBerry smartphone using the BlackBerry Desktop Software, the following error message appears:

Error backing up databases

The full back up process stops at the Smart Card Options database.
CollapseCause

The cache for the BlackBerry Social Feeds application is scrubbed every 24 hours, however only the previous 180 days worth of data is removed.

CollapseResolution

This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.

CollapseWorkaround

To resolve this issue, perform a selective backup of the BlackBerry smartphone data:

  1. Launch BlackBerry Desktop Software
  2. Click on Back Up Now
  3. For the Backup Type, select Custom
  4. Click the check box next to the Data Type column header
  5. Scroll down to Social Feeds
  6. Click the box to de-select this database
  7. Click on Back Up
CollapseAdditional Information
Additionally, clearing the Social Feeds database will allow a full backup to be completed.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.