The Bridge Messages application on the BlackBerry PlayBook opens to a white screen with a spinning green circle

Article ID: KB29651

Type: Support Content

Last Modified: 11-15-2012

 

Product(s) Affected:

  • BlackBerry Bridge for BlackBerry OS 7 and earlier
CollapseEnvironment
  • BlackBerry Playbook tablet
  • BlackBerry Bridge for BlackBerry smartphones
  • PR 128675
  • DT 2530151
CollapseOverview

After pairing a BlackBerry PlayBook to a BlackBerry smartphone using BlackBerry Bridge, the Bridge Messages application may open and display a white screen with only a spinning circle.

CollapseResolution
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.
CollapseWorkaround

Workaround 1

Security Wipe the BlackBerry PlayBook. See KB27188

Warning: Performing a Security Wipe will result in a loss of all data.

Workaround 2

Once connected to the Bridge open the Native Browser (do not use Bridge Browser) and navigate to the following address http://127.0.0.1:187 or http://localhost:187. This will give access to the Bridge applications.

NOTE: Unlock Bridge first by accessing another Bridge Application before attempting the above workaround.

Workaround 3

Ensure the BlackBerry PlayBook is on the latest version of PlayBook Software available.

Integrate the email account using the native email application on the BlackBerry PlayBook. For more information please see, KB30047

CollapseAdditional Information

For information on how to back up data on a BlackBerry PlayBook tablet, see KB26134

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