Red X when sending PIN message or BBM to a single user, "Service Blocked"

Article ID: KB29696

Type: Support Content

Last Modified: 08-29-2012

 

Product(s) Affected:

  • BlackBerry Messenger for BlackBerry smartphones
CollapseEnvironment
  • BlackBerry Messenger for BlackBerry smartphones
CollapseOverview
In this issue a BlackBerry smartphone is unable to send a PIN message or a BlackBerry® Messenger message to a single contact, resulting in a Red X on the message. If the message is opened, the error message at the top shows Service Blocked.
However, this BlackBerry smartphone is able to send and receive emails as well as other PIN messages to other BlackBerry smartphones.
CollapseCause
The PIN for the single contact is no longer in use.
CollapseResolution
Confirm the correct PIN for the single contact.
Send a new BlackBerry Messenger invitation to the single contact's email address.

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