SMTP credentials are populated on the BlackBerry PlayBook when the email account does not support SMTP authentication

Article ID: KB29860

Type: Support Content

Last Modified: 03-21-2012


Product(s) Affected:

  • BlackBerry PlayBook tablets
  • BlackBerry® PlayBook™ OS 2.0
  • DT 2964021

During the setup of a new email account the BlackBerry® PlayBook™ tablet will provide configuration settings. 

After the settings are saved the following error maybe displayed:

Unable to log in: SMTP server, port 25 does not support authentication.  Try setting SSL to StartTLS, or removing the SMTP user and SMTP password from the configuration.


The email account you are setting up does not support SMTP authentication.

This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.

Complete the following steps:

  1. Click Back
  2. Remove the contents of the SMTP username
  3. Remove the contents of the SMTP password
  4. Select Save


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