Contacts created on the BlackBerry PlayBook with Contact Type "Personal Contact" synchronize to multiple accounts

Article ID: KB29877

Type: Support Content

Last Modified: 02-21-2012

 

Product(s) Affected:

  • BlackBerry PlayBook tablets
CollapseEnvironment
  • BlackBerry® PlayBook™ OS 2.0
CollapseOverview
Contacts created on the BlackBerry® PlayBook™ with a Contact Type Personal Contact will be synchronized to all personal accounts integrated
CollapseCause
This is expected behaviour when creating a contact with Contact Type Personal Contact on the BlackBerry PlayBook
CollapseResolution
Delete unwanted contact by logging into the personal email account and not from the BlackBerry PlayBook. This will allow the contact to remain on the BlackBerry PlayBook and any future changes to that contact will only synchronize to the desired peronal account(s).
CollapseWorkaround

Only create contacts on the BlackBerry PlayBook that should be synchronized to all personal accounts that are integrated

CollapseAdditional Information

Contacts created under Contact Type Work Contact will only be sychronized with the integrated work account and will not synchronize with personal accounts 

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