Error "Please use BlackBerry Bridge to access this account on your PlayBook"when integrating email account on BlackBerry PlayBook

Article ID: KB29879

Type: Support Content

Last Modified: 02-21-2012

 

Product(s) Affected:

  • BlackBerry PlayBook tablets
  • BlackBerry Bridge for BlackBerry OS 7 and earlier
  • BlackBerry Internet Service
CollapseEnvironment
  • BlackBerry® PlayBook™ OS 2.0
  • BlackBerry® Bridge™
  • BlackBerry® Internet Service

 

CollapseOverview

When integrating a BlackBerry® Internet Service hosted account in BlackBerry® PlayBook™ native email client this error will be displayed

BlackBerry Internet Service hosted accounts  (For example abcd@carrier.blackberry.net)  cannot be integrated in BlackBerry PlayBook native email client. 

CollapseCause
This is expected behaviour for BlackBerry® Internet Service hosted accounts
CollapseWorkaround

BlackBerry Internet Service hosted accounts  (For example abcd@carrier.blackberry.net)  can be viewed on the BlackBerry PlayBook using BlackBerry® Bridge™. 

For more information please see BlackBerry PlayBook OS 2.0 User Guide

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