- BlackBerry smartphones
- DT 2488665
- DT 2482429
- DT 2723953
When attempting to connect a BlackBerry smartphone to a Wi-Fi network the following error is displayed:
Failed to connect to the network
This issue is encountered when secure renegotiation is enabled on the RADIUS server. The cause of the issue is due to the version of OpenSSL present on the affected BlackBerry smartphones. The models of BlackBerry smartphone affected by this issue are the 9360, 9380, 9790, 9900, and 9810 models. When the issue is encountered the following handheld log lines will be present showing an event timeout when authentication is occurring:
severity:5 type:2 app:net.rim.wlan.scan data:Evnt-profile
severity:5 type:2 app:net.rim.wlan.scan data:Actn-init
severity:5 type:2 app:net.rim.wlan.scan data:Wait-delay
severity:5 type:2 app:net.rim.wlan.scan data:Evnt-timeout
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.