Unable to add a Mobile Device Management Domain to BlackBerry Mobile Fusion Studio due to mismatched certificate details

Article ID: KB29937

Type: Support Content

Last Modified: 04-13-2012

 

Product(s) Affected:

  • BlackBerry Mobile Fusion Studio
CollapseEnvironment
  • BlackBerry® Mobile Fusion Studio
  • BlackBerry® Enterprise Server 5.0
  • BlackBerry® Device Service
  • DT 2589578
CollapseOverview
When attempting to add a BlackBerry® Mobile Device Management Domain to BlackBerry® Mobile Fusion Studio, the Domain URL successfully resolves the certificate from the BAS Domain, however when the Trust Certificate is confirmed, the Domain URL does not appear in the list.


CollapseCause

Looking at the Setup Log, which can be located under the following folder -  C:\Program Files (x86)\Research In Motion\Init.Log\SetupYYYYMMDD.txt  we can see that the reason why the certificate was not accepted was because the the case of the URL provided did not match to the Subject CN Name.

Example:  Domain URL Typed - https://domain.com Subject CN name - domain.com


<#03>[30000] (03/08 13:56:42.975):{0x13C4} AcquireCertificateFromHost certificate result is [1]
<#01>[10000] (03/08 13:56:43.006):{0x13C4} CFUSECon::TestDomain found specified domain host: bds-w2k8.cso.testnet.rim.net doesn't match the Subject CN name: domain.com in the certificate.
<#01>[10000] (03/08 13:56:43.006):{0x13C4} CFUSECon::TestDomain found specified domain host: domain.com doesn't match the DNS name: domain.com in the certificate.
<#01>[10000] (03/08 13:56:43.006):{0x13C4} CFUSECon::TestDomain found specified domain host: domain.com doesn't match any of the Subject Alternative Names: ---  --- in the certificate
<#01>[10000] (03/08 13:56:43.022):{0x13C4} Domain [Name[BDS] URL/Host[https://domain.com/bds-domain.com] R[1] CS[1] Alias[bds] X509 cert - x509ASN[1] Ver[3] EncSz[735] SigAlg[1.2.840.10040.4.3][sha1DSA]

CollapseWorkaround
When entering the MDM Domain URL, ensure that the case matches the case shown in the certificate information prompt.  In the case of the example provided, the Domain URL Typed should have been - https://domain.com
CollapseAdditional Information
This sensitivity is required for standards compliance with Internationalized Domain Names.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.