Error Code 28 appears when connecting the BlackBerry PlayBook to a PC

Article ID: KB29957

Type: Support Content

Last Modified: 03-05-2012

 

Product(s) Affected:

  • BlackBerry PlayBook tablets
CollapseEnvironment
  • BlackBerry® PlayBook
  • BlackBerry® Desktop Software
CollapseOverview
When connecting the BlackBerry® PlayBook™ tablet  to a Windows® PC, an error stating that the device has not been properly installed may appear in the Windows Taskbar. When opening the Windows Device Manager and locating the Research In Motion Network Device, an exclamation mark (!) may appear next to the device. When viewing the properties of the device, the follow error message may appear under Driver status: The drivers for this device are not installed. (Code 28).
CollapseCause
The drivers have not been properly installed for the BlackBerry PlayBook.
CollapseResolution
The issue can be resolved by manually reinstalling the drivers for the BlackBerry PlayBook.

First, to identify the issue, open the Windows Device Manager and right click on the Research In Motion Network Device and choose properties. Under the General tab of the Research In Motion Network Device Properties window, the follow error message may appear The drivers for this device are not installed. (Code 28).

*Note*
For assistance on how to locate the Research In Motion Network Device in the Windows Device Manager, refer to KB27679

If this error message does appear, follow the next steps:

  • Click on the Driver tab
  • Choose Update Driver
  • Choose Install from a list or specific location (Advanced)
  • Choose Don't search. I will choose the driver to install.

There are 2 different screen that may appear next

  • There may be a list of different Research In Motion Network Device drivers listed to choose from. If so, choose the one with the most recent date and choose next to install the driver
  • The the above option does not appear, there may be a list of different vendors appearing on the right hand side. If so, choose Research In Motion and then choose the most recent version of the Research In Motion Network Device on the left hand side. Then choose next to install the driver.

After the driver has been installed click on Finish. Click on the General tab of the Research In Motion Network Device and Error Code 28 should be replaced by a message stating The Device is working properly

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