How to check for an IT Policy on a BlackBerry smartphone

Article ID: KB30076

Type: Support Content

Last Modified: 04-16-2013


Product(s) Affected:

  • BlackBerry 10 OS
  • BlackBerry 7 OS and earlier
Jump to: Environment | Overview
  • BlackBerry smartphones

To check if an IT Policy is present on a BlackBerry smartphone, complete the steps for the corresponding device software version:

For BlackBerry 10 OS:

  1. From the home screen, swipe down and select  Settings.
  2. Select About.
  3. In the Category drop-down, select BlackBerry Balance.
  4. The IT Policy details will be listed under the heading  IT Policy.

For BlackBerry 6 to 7.1:

  1. From the home screen, select Options > Security > Security Status Information.
  2. The IT Policy details will be listed under the heading IT Policy.
    Note: If there is no  IT Policy header or only No Services is displayed, then there is no IT Policy assigned to the smartphone.

For BlackBerry Device Software 5.0:

  1. From the home screen, select Options > Security Options > Information or General Settings
  2. IT Policy details will be listed under the Services header. 
    Note: Often when there is an IT Policy, Desktop will be listed. If No Services is displayed, then there is no IT Policy assigned to the smartphone.  


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