"JVM Error 517" appears on the BlackBerry Bold 9900 smartphone

Article ID: KB30332

Type: Support Content

Last Modified: 03-13-2013

 

Product(s) Affected:

  • BlackBerry Bold 9900
CollapseEnvironment
  • BlackBerry 7
  • BlackBerry Bold 9900 smartphone
  • DT 2086208
  • DT 1968897
CollapseOverview

The BlackBerry Bold 9900 smartphone stops responding, and the following error message appears:

JVM error 517 

Reset

CollapseCause

The BlackBerry Device Software encountered unexpected data in a memory location which is used for normal operations. 

CollapseResolution

Ensure the BlackBerry smartphone is running the latest version of BlackBerry Device Software provided by the associated wireless service provider. If the smartphone is not running the latest version, visit the BlackBerry Device Software Updates web site or see KB03621 for instructions on how to update the smartphone.

If the issue persists after a reload or an upgrade of the BlackBerry Device Software, contact the wireless service provider for repair or replacement options dependent on warranty coverage.

CollapseAdditional Information

JVM Errors are raised by the BlackBerry Device Software during various activities to make the BlackBerry smartphone user aware of a failure in which the BlackBerry smartphone could not safely recover normal operation. Although JVM errors may occur as a result of software related issues only, JVM Error 517 is known to occur due to interactions with the BlackBerry smartphone hardware.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.