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"CRTranRec:: GetLinkedRecordId : Invalid linked record Id" is displayed when synchronizing Contacts with BlackBerry Desktop Software

Article ID: KB31008

Type: Support Content

Last Modified: 04-18-2013

 

Product(s) Affected:

  • BlackBerry Desktop Software Version 7.1
CollapseEnvironment
  • BlackBerry Desktop Software 7.1
  • DT 5176809
  • DT 5832947
  • DT 6060999
  • DT 5702902
CollapseOverview

When synchronizing data using the BlackBerry Desktop Software the following error is displayed:

CRTranRec:: GetLinkedRecordId : Invalid linked record Id
CollapseCause
An Address Book contact containing a blank contact image caused the synchronization to fail.
CollapseResolution
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
CollapseWorkaround
For the Address Book contact containing a blank contact image, attempt to save a new image for the contact.

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