How to disable wireless email reconciliation for a BlackBerry Internet Service account on a BlackBerry smartphone

Article ID: KB31202

Type: Support Content

Last Modified: 04-05-2012


Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry Internet Service
  • BlackBerry® smartphones
  • BlackBerry® Internet Service

Wireless reconciliation for a BlackBerry Internet Service account allows a BlackBerry smartphone to synchronize deletions, sent items, and read / unread statuses to and from an integrated email account. To disable this feature from the BlackBerry smartphone, please do the following:

  1. From the home screen of the BlackBerry smartphone, click Messages > Menu key > Options > Email Reconciliation
  2. From the Message Services drop down, select the desired email account
  3. Remove the check next to Wireless Reconcile
  4. Click Menu key > Save > Ok
CollapseAdditional Information
For more information on which wireless reconciliation features are available for a given type of email account, please see KB05133.


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