When attempting to log into Facebook for BlackBerry smartphones the following error is displayed, "We are unable to reach the Facebook server at this time (0)"

Article ID: KB31263

Type: Support Content

Last Modified: 06-20-2012

 

Product(s) Affected:

  • BlackBerry Storm 9530
  • BlackBerry Storm 9500
  • BlackBerry Tour 9630
  • Facebook for BlackBerry OS 7 and earlier
CollapseEnvironment
  • BlackBerry® Device Software 5.0
  • BlackBerry® Storm™ 9500
  • BlackBerry® Storm™9530
  • BlackBerry® Tour™ 9630
  • Facebook® for BlackBerry® smartphones 3.0.0.15
  • DT 3580681
CollapseOverview

BlackBerry smartphone users who attempt to sign on to Facebook for BlackBerry smartphones receive an error We are unable to reach the Facebook server at this time (0) after updating to Facebook for BlackBerry smartphones 3.0.0.15.

CollapseResolution

This issue has been resolved in Facebook for BlackBerry smartphones 3.0.0.17. Upgrade to the most recent version of Facebook for BlackBerry smartphones.

CollapseAdditional Information

If BlackBerry App World is still showing Facebook for BlackBerry smartphones 3.0.0.15 as the latest version of Facebook for BlackBerry smartphones available for the BlackBerry smartphone, follow KB24714 in order to clear the BlackBerry App World cache in order to downgrade Facebook for BlackBerry smartphones.

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