How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

Article ID: KB31291

Type: Support Content

Last Modified: 11-15-2012

 

Product(s) Affected:

  • BlackBerry Desktop Software Version 7.1
  • BlackBerry Desktop Software Version 7.0
  • BlackBerry Desktop Software Version 6.1
CollapseEnvironment
  • BlackBerry Desktop Software 6.1 to 7.1
  • BlackBerry Device Software 4.3 to 5.0
  • BlackBerry 6
  • BlackBerry 7
CollapseOverview

The Support Tools section provides the ability to reset the BlackBerry smartphone to factory defaults. This will delete any IT policies the BlackBerry smartphone may have, but leave 3rd party applications intact.

Warning: The following procedures will delete all data on the BlackBerry smartphone. Back up the data prior to performing the procedure. For instructions, see the product documentation for the relevant BlackBerry smartphone model.

  1. In the top right corner of the BlackBerry Desktop Software, click on the ? in the top right hand corner of the BlackBerry Desktop Software.
  2. Click Support Resources
  3. Then Support Tools
  4. Click the Reset button under the heading Reset to Factory Settings.
CollapseAdditional Information

KB21918 explains how a reset to factory is done from the command line using the Loader utility.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.