- BlackBerry Link
- BlackBerry 10 OS
- BlackBerry PlayBook OS 22.214.171.1248 and later
- BlackBerry Desktop Software
- Mac OS
When attempting to restore a BlackBerry PlayBook tablet backup file taken from a different BlackBerry ID, one of the following error messages is displayed:
- On BlackBerry Desktop Software for Windows:
There was an error restoring
- On BlackBerry Desktop Software for Mac OS:
BlackBerry Desktop Software failed to restore your BlackBerry PlayBook tablet
When attempting to restore a BlackBerry 10 smartphone backup taken from a different BlackBerry ID, the following message is displayed in BlackBerry Link:
BlackBerry ID on your device does not match.
Sign in on the device using the same BlackBerry ID as the one the backup file was created from.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.