Unable to edit or create new contacts on the BlackBerry Address Book

Article ID: KB31333

Type: Support Content

Last Modified: 05-10-2012

 

Product(s) Affected:

  • Google Talk for BlackBerry smartphones
  • Windows Live Messenger for BlackBerry smartphones
  • Yahoo! Messenger for BlackBerry smartphones
CollapseEnvironment
  • BlackBerry® Device Software 5.0
  • Yahoo!® Messenger for BlackBerry® smartphones 3.0.0.19
  • Windows Live™ Messenger for BlackBerry® smartphones 3.0.0.19
CollapseOverview

After updating one or all of the instant messaging clients (Yahoo! Messenger for BlackBerry smartphones, Windows Live Messenger for BlackBerry smartphones) to version 3.0.0.19, contacts cannot be created or edited when opening the Address Book application.

When adding a contact, the following error may appear on the BlackBerry smartphone:

"Uncaught exception: application net_rim_bb_phone_app(79) is not responding; process terminated."

CollapseResolution
Upgrade to Yahoo Messenger for BlackBerry smartphones or Windows Live Messenger for BlackBerry smartphones version 3.0.0.20 from either the BlackBerry App World™ storefront from a computer or the BlackBerry App World client on the smartphone. 
CollapseAdditional Information
Google Talk™ for BlackBerry® smartphones version 3.0.0.19 is not affected by this issue.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.